Complaints book

Conforme a lo establecido en el Código de Protección y Defensa del Consumidor, esta institución cuenta con un libro de reclamaciones a su disposición.

    Date
    Before we start, please indicate the place where the events of the claim occurred:

    RUC: 0000000000

    Note: If the complaint or claim is related to a delivered project, report it to the main office.
    1. Identification of the complaining consumer
    • First and Last Names*
    • Email*
      Phone/Cell Phone*
    • Document type*
      Document number*
    • Department*
      Province*
    • District*
      Address*
    • Guardian's Name*

      *This applies if the claimant is a minor

      Document number*

      *This applies if the claimant is a minor

    • Email*
      Phone/Cell Phone*
    • Address*
    2. Identification of the contracted good
    • Description*
      Claimed amount Soles Dollars*
    3. Detail of the claim and consumer's request

    • *Claim: Dissatisfaction related to products and/or services.

      ***Complaint: Dissatisfaction not related to products and/or services; or, discomfort or discontent regarding customer service.

    • Details*
    • Request*
    4. Observations and actions taken by the provider
    • Description: “Being a virtual claim, your case will be referred to customer service in order to provide a response within the legally established period.
    5. How would you like us to notify you?
    (*) Mandatory fields

    * Filing a claim does not prevent resorting to other dispute resolution mechanisms, nor is it a prerequisite to file a complaint with INDECOPI.